What do the C48 and C22 error codes mean?
The C48 error code indicates a communication issue between the plug-in and the authorization server. Although you may be connected to the internet, this specific connection might be getting blocked.
The C22 error is similar, but occurs after your software has been unable to sync with the authorization servers for 5 days after a successful authorization.
What could be causing the C48 or C22 error codes?
The C48 and C22 error codes can be caused by several factors that block the network traffic needed for the plug-in to communicate with the authorization server. These factors include:
- Active firewalls
- Network filters (e.g., Little Snitch or LuLu)
- Antivirus software (e.g., Norton)
- VPNs
How can I fix the C48 or C22 error code?
To resolve the C48 error code, try the following steps:
1. Disable Firewalls and Network Filters: Temporarily disable any firewalls or network filters like Little Snitch or LuLu and check if the issue persists.
2. Antivirus Software: Temporarily disable your antivirus software, such as Norton, and see if it resolves the issue.
3. VPN: If you are using a VPN, try disconnecting from it to see if it makes a difference.
4. Switch Networks: Try switching to a different network. If you are on WiFi, switch to an Ethernet connection, or vice versa.
5. Switch Internet Connection: to rule out a deeper issue (with your internet service provider, etc...) try switching to a different connection like a mobile hotspot to check if authorization will go through.
The newest versions of our software will display a "try to reset your license" link in the error popups.
In the case that network troubleshooting does not work, the "reset your license" link removes the local cache of the license you're having trouble with in case the issue is corruption of that file.
If the error is network related, this will not fix the issue.
If the C48 or C22 error codes persist after trying the above steps, you may need to consult with your network administrator or contact customer support for further assistance.