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  1. Synchro Arts
  2. Troubleshooting
  3. Authorisation

Authorisation

  • I'm receiving an error code C47 — "your license is no longer active"
  • I'm receiving an error code C48 or C22 — Access Suspended / You're Offline
  • Activating a product
  • Redeeming a code
  • PACE & New License Activation Help
  • How to connect your iLok ID
  • Redeeming a legacy iLok activation code on the new website
  • (Legacy) My iLok license shows as activated in "Guest Cloud" and I cannot move it?
  • How can I recover my iLok User ID?
  • I get frequent notifications about my iLok license not being valid or not being recognised
  • I deposited my upgrade license in the wrong iLok account and now I cannot complete the surrender procedure
  • (Legacy, iLok) Error message: "The license support software required to validate the license for this product is not installed..."
  • Authorization Required... Your software needs to be updated
  • (Legacy, iLok) Where can I activate my iLok license? Do I need an iLok USB? Can all Synchro Arts licenses go in the iLok Cloud?
  • I get an error message about VocALign after running CleanMyMac X on my computer.
  • Why does iLok say that my licence has been surrendered?
  • How can I recover my iLok password?
  • Error message: "The license support software required to validate the license for this product is not installed..."
  • The valid license activated on my iLok USB key is not recognised
  • iLok license showing as Locked Group
  • (Legacy - iLok) The code redemption limit has been reached. Please enter a different code.
  • Error: iLok Server Not Authorized - A license to run the iLok Server cannot be found...
  • What should I do if my iLok USB key is broken, lost or stolen?

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