Synchro Arts no longer sells iLok licenses.
The connection feature described in this article is only for detecting licenses from our old system so that we can offer download links and upgrade discounts.
- For help activating new-type licenses, please see this article:
https://synchroarts.zendesk.com/hc/en-us/articles/23128147256599-Activating-a-product
Your iLok ID is the login ID found in the top left corner of the iLok License Manager — make sure not to enter emails (unless you've used one as your login ID) or USB key serial numbers.
To connect this to your Synchro Arts account, you can head to the plugins page with this link:
https://app.synchroarts.com/my-plugins?modal=iLok
Where you will see the following popup:
You can also perform the iLok connection or refresh your iLok connection in the iLok ID tab on the Account Settings page:
https://app.synchroarts.com/settings
Once your iLok ID is connected, most recent software will appear under the My Plugins header on the plugins page.
This includes: VocAlign Project 5, VocAlign Ultra, RePitch Standard/Elements, and Revoice Pro 5.
Older software like Revoice Pro 4, VocALign Project 3, or VocALign Pro 4 will not show up in-account, but be found in this legacy installers article instead:
https://synchroarts.zendesk.com/hc/en-us/articles/22319520396055-Synchro-Arts-Legacy-Installers
If your product downloads don't appear right away, please wait a minute then refresh, or clear your browser's cache and reload.
An iLok ID can only be connected to a single Synchro Arts account — In case you're receiving an error that your iLok ID can't be found or may be connected to another account, please check that:
- Your iLok ID (login ID) is being entered correctly
- That your iLok ID hasn't already been connected to an account made with another email address, or with an Apple/Facebook/Google login.
Only one iLok ID can be connected to a Synchro Arts account.
If you've accidentally connected the wrong iLok ID to your Synchro Arts account, or have multiple IDs that contain licenses, please reach out to Support.
In some rare cases, network/connection issues can prevent iLok IDs from being entered, or software from being seen on the plugins page (for example, if nothing appears until either My Plugins, or even More Plugins where you should see products you don't own.)
In the case that you're not seeing any software on the plugins page, please try:
- Temporarily disabling ad/content blocker extensions that might be interfering with parts of the website.
- Switching browsers
- Switching devices (e.g. your phone)
- Switching internet connections (e.g. to mobile data instead of local wifi, temporarily disabling VPNs.)