- Note that the iLok ID connection feature only detects existing iLok licenses — it does not send new licenses to the connected ID, as new Synchro Arts licenses do not use iLok.
- For help activating new non-iLok Licenses, please see this article:
https://synchroarts.zendesk.com/hc/en-us/articles/23128147256599-Activating-a-product
If an iLok license was redeemed, or an iLok license upgrade performed, after your iLok ID was connected to your Synchro Arts account, the iLok connection will need to be refreshed.
This can be done from the iLok ID tab in your account settings, with the Refresh button to the right of your ID.
https://app.synchroarts.com/settings
If your products do not show up right away, please wait a minute then refresh, or clear your browser's cache and reload the Plugins page.
Note that VocAlign Project 3, VocAlign Pro 4, and Revoice Pro 4 will not show up on the Plugins page even with a valid iLok ID connected.
They can be found in this legacy installers article instead:
https://synchroarts.zendesk.com/hc/en-us/articles/22319520396055-Synchro-Arts-Legacy-Installers
Legacy products, though they don't show up on the Plugins page, will still unlock upgrade and crossgrade pricing.
https://synchroarts.zendesk.com/hc/en-us/articles/23294434628119-How-do-I-receive-upgrade-or-crossgrade-pricing